Deliver the ultimate customer experience with a
full-featured Omni-channel Contact Center solution.
EMERGENCY OUTAGE SUPPORT!

Phones down? System failure?
We can get your calls to you today!
Regardless of number of inbound lines we can have calls flowing to you temporarily typically within 2 to 3 hours.
If you have an outage while your system is being repaired or replaced Call Us!
Call us to get started! 1-800-967-1412

Vertical Wave Support

Mobilize Your Workers

The Most Built-in Apps
IS THIS THE YEAR YOU MOVE TO THE CLOUD?
Now Offering Cloud Migration Assistance
Why move now?
Make this the year you:
- Don’t spend money on replacing or upgrading servers, backup equipment, mail security devices
- Reduce or eliminate capital outlay on disaster recovery or redundant systems
- Enable your staff to work from anywhere at any time
- Improve security with files stored and backed up in the cloud – (stop worrying about ransomware)
- Move to the newest technologies instead of operating on old software and out of date hardware improving your competitiveness
- Grow when you need to grow without capital expense – scaling up or down as market needs change
- Improve your ability to collaborate with documents changing in real time for users working together
Call us to get started! 1-800-967-1412

Vertical Wave Support
Vertical Business In Motion: Wave IP
WAVE IP Support Experts!
The Most Built-in Apps on Any Platform
Core applications and features standard with base user license in all Wave IP systems include:
- ViewPoint UC Desktop Call Management Interface
- ViewPoint Mobile with SIP Softphone for Smartphones & Tablets
- Real-time Presence & Status
- Meet Me Conference Rooms
- Call Recording & Logging
- Call Reporting
- Visual Voice Mail
- Customer Survey & Appointment Reminder IVR Applications
- Enterprise Instant Messaging
- Integrated Softphone
- VPN & NAT Traversal Support for Teleworkers
- Microsoft Exchange Integration
- Wave Client Application Programming Interface
Optional add-on applications available with simple license key:
- Wave Business Continuity Service
- Wave Call Classifier
- Wave Live Image
- Wave Campaign Tracker
- WaveNet
- Wave Fax Manager
- Wave Contact Center & Reporter
Contact Us
Vertical Wave Support - Call Us Today!
VERTICAL WAVE SUPPORT 1-800-967-1412
- Have an old version of Wave and need help?
- Need to upgrade your system while keeping the phones running?
- Need redundancy or backup planning for a mission critical site?
- Have an unsolvable problem?
- Need help with system configuration, VoIP, Call Center configuration, conferencing, or anything else Wave can do?
- Is your system down and you need immediate help?
- Want to be able to reach a knowledgeable and experienced Wave engineer?
- We support Wave systems of all shapes and sizes. Vertical Wave is our primary business - not "another line". We have installed or supported Wave in 16 countries. As a Microsoft Silver Partner we understand what's required to operate your Wave System within your Microsoft network. From global permissions, to changes from Microsoft updates, we understand how to make your Wave System work.

Vertical Wave IP Retail solutions are used by other fine retailers including:
Customized Retail Services
Vertical Wave IP Solutions Timeline
June 27, 2019
Vertical Releases iPECS Cloud 3.0, the First Communications System in the World to Support Digital Phones
June 27, 2019
March 18, 2019
Vertical Communications "the Hands-Down Winner Over Time," In PBX Customer Satisfaction
January 22, 2019
Vertical Communications Joins 8x8 Channel Partner Program
January 22, 2019
July 19, 2017
Vertical Communications Releases Wave IP 6.0
February 8, 2017
Vertical Unveils Wave 6.0 Communications Solution
February 8, 2017
2016
Vertical Cloud Connect
December 13th, 2016
Vertical Cloud Connect Receives Real-Time Web Solutions Excellence Award
December 13th, 2016
2015
Vertical Receives
2015
ViewPoint Mobile 2.1
2015
2014
Mobile-Only Enterprise
2013
TMC Innovation Award
2013
2012
Wave IP 4.0
2011
Innovative Software Enhancements
2011
2010
Vertical Releases SBX IP 3.5
2009
A new era in IP Communications
2009