Vertical Wave Support

Vertical Wave Support

Searching for Support? Wave IP has the answers and support you need! We offer Live Chat, Remote Support and Phone support.
Mobilize Your Workers

Mobilize Your Workers

Stay fully connected, available and effective wherever, whenever, via voice, chat, web collaboration and more on your iOS or Android device.
The Most Built-in Apps

The Most Built-in Apps

Core applications and features standard with base user license in all Wave IP systems and Optional add-on applications available with simple license key.

Vertical Wave Support

Improving workflows in the Modern Enterprise
The Vertical Wave IP™ Communications System replaces the traditional business phone system with a powerful appliance and package of embedded applications in an all-inclusive platform to streamline enterprise communications. The Wave IP Platform provides voice, mobile and collaboration solutions for improving critical business workflows and facilitating the way we work in today’s Modern Enterprise.
Bring Your Teams Together
Quickly connect your customers to your workforce with real-time status and easy access to voice calls, messaging, one-click meetings and collaboration via notebook and web, mobile and desk phones. The base user license included with every Wave IP system gives everyone in your organization access to Vertical’s  award-winning ViewPoint desktop UC client and to 100% mobility via the ViewPoint Mobile app.

Vertical Business In Motion: Wave IP

WAVE IP Support Experts!

The Most Built-in Apps on Any Platform

Core applications and features standard with base user license in all Wave IP systems include:
  • ViewPoint UC Desktop Call Management Interface
  • ViewPoint Mobile with SIP Softphone for Smartphones & Tablets
  • Real-time Presence & Status
  • Meet Me Conference Rooms
  • Call Recording & Logging
  • Call Reporting
  • Visual Voice Mail
  • Customer Survey & Appointment Reminder IVR Applications
  • Enterprise Instant Messaging
  • Integrated Softphone
  • VPN & NAT Traversal Support for Teleworkers
  • Microsoft Exchange Integration
  • Wave Client Application Programming Interface
Optional add-on applications available with simple license key:
  • Wave Business Continuity Service
  • Wave Call Classifier
  • Wave Live Image
  • Wave Campaign Tracker
  • WaveNet
  • Wave Fax Manager
  • Wave Contact Center & Reporter

Need More Informtion?

Vertical Wave Support - Call Us Today!


Our Vertical Wave engineers are waiting to hear from you!
  • Have an old version of Wave and need help?
  • Need to upgrade your system while keeping the phones running?
  • Need redundancy or backup planning for a mission critical site?
  • Have an unsolvable problem?
  • Need help with system configuration, VoIP, Call Center configuration, conferencing, or anything else Wave can do?
  • Is your system down and you need immediate help?
  • Want to be able to reach a knowledgeable and experienced Wave engineer?
  • We support Wave systems of all shapes and sizes. Vertical Wave is our primary business - not "another line". We have installed or supported Wave in 16 countries. As a Microsoft Silver Partner we understand what's required to operate your Wave System within your Microsoft network. From global permissions, to changes from Microsoft updates, we understand how to make your Wave System work.
Vertical Wave IP Retail solutions are used by other fine retailers including:

Customized Retail Services

Vertical Wave IP Solutions Timeline

Vertical Communications Releases Wave IP 6.0

The release of ViewPoint Web provides Vertical customers with the ability to securely communicate from anywhere on any device. ViewPoint Web supports PCs, Mac, Android, and IOs devices giving universal access to communication tools for remote workers, business travelers, and more.

July 19, 2017

February 8, 2017

Vertical Unveils Wave 6.0 Communications Solution

Company announces plan for fully virtualized cloud communications solution featuring new ViewPoint Web at 2017 ITEXPO Conference.

Vertical Cloud Connect

Receives Real-Time Web Solutions Excellence Award


December 13th, 2016

Vertical Cloud Connect Receives Real-Time Web Solutions Excellence Award

RTC-based solution enables businesses to integrate web-based communications applications and services with premise-based deployments.

Vertical Receives

Vertical Receives Second Frost & Sullivan Customer Value Leadership Award for Retail Solutions



ViewPoint Mobile 2.1

Wins 2015 INTERNET TELEPHONY Product of the Year Award

Mobile-Only Enterprise

Vertical Enables the Mobile-Only Enterprise with Release of ViewPoint 2.0 and Wave IP 4.5 UC Software



TMC Innovation Award

Vertical's ViewPoint Mobile Receives 2013 Unified Communications TMC Innovation Award

Wave IP 4.0

Vertical Communications Announces Release of Wave IP 4.0



Innovative Software Enhancements

Vertical Communications Introduces Innovative Software Enhancements for Wave IP Business Communications Solution

Vertical Releases SBX IP 3.5

Vertical Releases SBX IP 3.5 with many New Features for the Leading Small Business IP telephony system



A new era in IP Communications

A new era in IP Communications - Vertical releases Wave IP 500 targeted at the cost-conscious 10-50 user market

Wave IP Online

2010 Wave IP 2500 Online - Business Phone System with "Applications Inside"
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