Deliver the ultimate customer experience with a
full-featured Omni-channel Contact Center solution.
EMERGENCY OUTAGE SUPPORT!
Phones down? System failure?
We can get your calls to you today!
Regardless of number of inbound lines we can have calls flowing to you temporarily typically within 2 to 3 hours.
If you have an outage while your system is being repaired or replaced Call Us!
Call us to get started! 1-800-967-1412
Vertical Wave Support
Searching for Support? Wave IP has the answers and support you need! We offer Live Chat, Remote Support and Phone support.
Mobilize Your Workers
Stay fully connected, available and effective wherever, whenever, via voice, chat, web collaboration and more on your iOS or Android device.
The Most Built-in Apps
Core applications and features standard with base user license in all Wave IP systems and Optional add-on applications available with simple license key.
IS THIS THE YEAR YOU MOVE TO THE CLOUD?
Now Offering Cloud Migration Assistance
Why move now?
Make this the year you:
- Don’t spend money on replacing or upgrading servers, backup equipment, mail security devices
- Reduce or eliminate capital outlay on disaster recovery or redundant systems
- Enable your staff to work from anywhere at any time
- Improve security with files stored and backed up in the cloud – (stop worrying about ransomware)
- Move to the newest technologies instead of operating on old software and out of date hardware improving your competitiveness
- Grow when you need to grow without capital expense – scaling up or down as market needs change
- Improve your ability to collaborate with documents changing in real time for users working together
Call us to get started! 1-800-967-1412
Vertical Wave Support
Improving workflows in the Modern Enterprise
The Vertical Wave IP™ Communications System replaces the traditional business phone system with a powerful appliance and package of embedded applications in an all-inclusive platform to streamline enterprise communications. The Wave IP Platform provides voice, mobile and collaboration solutions for improving critical business workflows and facilitating the way we work in today’s Modern Enterprise.
Bring Your Teams Together
Quickly connect your customers to your workforce with real-time status and easy access to voice calls, messaging, one-click meetings and collaboration via notebook and web, mobile and desk phones. The base user license included with every Wave IP system gives everyone in your organization access to Vertical’s award-winning ViewPoint desktop UC client and to 100% mobility via the ViewPoint Mobile app.
Vertical Business In Motion: Wave IP
WAVE IP Support Experts!
The Most Built-in Apps on Any Platform
Core applications and features standard with base user license in all Wave IP systems include:
- ViewPoint UC Desktop Call Management Interface
- ViewPoint Mobile with SIP Softphone for Smartphones & Tablets
- Real-time Presence & Status
- Meet Me Conference Rooms
- Call Recording & Logging
- Call Reporting
- Visual Voice Mail
- Customer Survey & Appointment Reminder IVR Applications
- Enterprise Instant Messaging
- Integrated Softphone
- VPN & NAT Traversal Support for Teleworkers
- Microsoft Exchange Integration
- Wave Client Application Programming Interface
Optional add-on applications available with simple license key:
- Wave Business Continuity Service
- Wave Call Classifier
- Wave Live Image
- Wave Campaign Tracker
- WaveNet
- Wave Fax Manager
- Wave Contact Center & Reporter
Contact Us
Vertical Wave Support - Call Us Today!
VERTICAL WAVE SUPPORT 1-800-967-1412
Our Vertical Wave engineers are waiting to hear from you!
- Have an old version of Wave and need help?
- Need to upgrade your system while keeping the phones running?
- Need redundancy or backup planning for a mission critical site?
- Have an unsolvable problem?
- Need help with system configuration, VoIP, Call Center configuration, conferencing, or anything else Wave can do?
- Is your system down and you need immediate help?
- Want to be able to reach a knowledgeable and experienced Wave engineer?
- We support Wave systems of all shapes and sizes. Vertical Wave is our primary business - not "another line". We have installed or supported Wave in 16 countries. As a Microsoft Silver Partner we understand what's required to operate your Wave System within your Microsoft network. From global permissions, to changes from Microsoft updates, we understand how to make your Wave System work.
Vertical Wave IP Retail solutions are used by other fine retailers including:
Customized Retail Services
Vertical Wave IP Solutions Timeline
June 27, 2019
Vertical Releases iPECS Cloud 3.0, the First Communications System in the World to Support Digital Phones
IPECS Cloud 3.0 Provides the Next Level of Support by Delivering Cloud to Digital Phones
June 27, 2019
March 18, 2019
Vertical Communications "the Hands-Down Winner Over Time," In PBX Customer Satisfaction
Vertical is recognized as a top 2 leader in customer satisfaction in extensive survey conducted by Eastern Management Group.
January 22, 2019
Vertical Communications Joins 8x8 Channel Partner Program
The partnership will allow companies to migrate their business to the cloud and communicate faster and smarter to exceed customer expectations.
January 22, 2019
July 19, 2017
Vertical Communications Releases Wave IP 6.0
The release of ViewPoint Web provides Vertical customers with the ability to securely communicate from anywhere on any device. ViewPoint Web supports PCs, Mac, Android, and IOs devices giving universal access to communication tools for remote workers, business travelers, and more.
February 8, 2017
Vertical Unveils Wave 6.0 Communications Solution
Company announces plan for fully virtualized cloud communications solution featuring new ViewPoint Web at 2017 ITEXPO Conference.
February 8, 2017
2016
Vertical Cloud Connect
Receives Real-Time Web Solutions Excellence Award
December 13th, 2016
Vertical Cloud Connect Receives Real-Time Web Solutions Excellence Award
RTC-based solution enables businesses to integrate web-based communications applications and services with premise-based deployments.
December 13th, 2016
2015
Vertical Receives
Vertical Receives Second Frost & Sullivan Customer Value Leadership Award for Retail Solutions
2015
ViewPoint Mobile 2.1
Wins 2015 INTERNET TELEPHONY Product of the Year Award
2015
2014
Mobile-Only Enterprise
Vertical Enables the Mobile-Only Enterprise with Release of ViewPoint 2.0 and Wave IP 4.5 UC Software
2013
TMC Innovation Award
Vertical's ViewPoint Mobile Receives 2013 Unified Communications TMC Innovation Award
2013
2012
Wave IP 4.0
Vertical Communications Announces Release of Wave IP 4.0
2011
Innovative Software Enhancements
Vertical Communications Introduces Innovative Software Enhancements for Wave IP Business Communications Solution
2011
2010
Vertical Releases SBX IP 3.5
Vertical Releases SBX IP 3.5 with many New Features for the Leading Small Business IP telephony system
2009
A new era in IP Communications
A new era in IP Communications - Vertical releases Wave IP 500 targeted at the cost-conscious 10-50 user market
2009
