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Vertical Wave IP unified communications systems come complete with the most business-boosting applications on a single server.

Covid-19 "Work From Home Options" Available With Wave

Seeing more Covid-19 closures daily please keep in mind you have several remote employees “work from home” options available with Wave:

Working normally from home with a business desk phone - Vertical 9800 Series IP Phones and IP5000i GB SIP Phones via SIP

  • If you are already using IP phones at your office these can be taken home by the employee
    • Requirements:
    • An OpenVPN at your office (no cost for the OpenVPN software)
    • A machine to run OpenVPN on
    • A phone connected on a WIRED connection at the home
    • If ViewPoint control will require
      • accessing their PC at the office using a free app such as Aeroadmin or Microsoft’s RDP
      • access to Viewpoint via RDP or Citrix server

Working normally from home with a Non-Vertical SIP Phone

  • If you are already using IP phones at your office these can be taken home by the employee
    • Requirements:
    • A hardware/device VPN connection to your office at the home
    • Phone connected on a WIRED connection at the home
    • If Viewpoint control will require
      • accessing their PC at the office using a free app such as Aeroadmin or Microsoft’s RDP
      • access to Viewpoint via RDP or Citrix server

Working from home using the Wave ViewPoint Desktop Softphone

  • If you already have a phone assigned in the office, you can also use the Wave ViewPoint Desktop Secondary Softphone
    • Requirements:
    • A computer at home on a WIRED connection
    • A software VPN to the office – no ports blocked
    • ViewPoint program installed
    • A microphone and speakers – recommendation of a combination headset
    • Broadband Internet connection

Working from home using a cell phone and ViewPoint Mobile

  • To use a cell phone with ViewPoint Mobile Softphone
    • Requirements:
    • An OpenVPN at your office  (no cost for the OpenVPN software)
    • A machine to run OpenVPN on
    • NAT ViewPoint Mobile port on a firewall
    • ViewPoint Mobile application installed
  • To use a cell phone with ViewPoint Mobile calling cellular number
    • Requirements:
    • ViewPoint Mobile application installed
    • NAT ViewPoint Mobile port on firewall
    • Tandem calling enabled

Working from home using a landline/cell phone

  • To use external call forwarding on Wave without ViewPoint
    • Requirements:
    • Tandem calling enabled
  • Permission to forward to an external number
  • Ability to log into a user account to change call forwarding
  • To use external call forwarding on Wave with call control
    • Requirements:
    • Tandem calling enabled
    • Permission to forward to an external number
    • ViewPoint control will require
      • accessing their PC at the office using a free app such as Aeroadmin or Microsoft’s RDP
      • access to Viewpoint via RDP or Citrix server

Call or Contact Us today for more information and to schedule a demonstration.

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Your First Stop For All Things Wave and Vertical. Providing Complete Call Center and VOIP Solutions. Easy Online Ordering.
(770) 426-0051
24/7 Support - Call Us Today!!
A Vertical Diamond Partner
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