The Wave IP Communications Platform combines voice, mobility and a variety of communications applications and services to connect your customers and workforce anytime, anywhere.
The Vertical Wave IP™ Communications System replaces the traditional business phone system with a powerful appliance and package of embedded applications in an all-inclusive platform to streamline enterprise communications. The Wave IP Platform provides voice, mobile and collaboration solutions for improving critical business workflows and facilitating the way we work in today’s Modern Enterprise.
Bring Your Teams Together
Quickly connect your customers to your workforce with real-time status and easy access to voice calls, messaging, one-click meetings and collaboration via notebook and web, mobile and desk phones. The base user license included with every Wave IP system gives everyone in your organization access to Vertical’s award-winning ViewPoint desktop UC client and to 100% mobility via the ViewPoint Mobile app, as well as features and tools they need to:
- Communicate and collaborate quickly, with the ability to see customized personal statuses and the availability of everyone in your company directory across all of their devices
- Build better customer relationships with personalized voice greetings and customized customer routing rules, including VIP Call Handling
- Improve customer service with screen-popped caller information and contact center queue callbacks
- Easily record, search and retrieve calls to enhance customer service, ensure compliance with industry standards and regulations, and support employee training and performance
- Record and broadcast targeted messages to groups or your entire organization
- Add notes to and prioritize messages at a glance with Visual Voice Mail
- Enhance safety and emergency response times with custom emergency Caller ID
- Customize, extend and integrate Wave IP applications with your own CRM systems, billing applications, contact center reporting packages, IVR and more to enhance business processes
ViewPoint Mobile features:
- Complete mobility solution at no additional cost, including a free VPN virtual server for fully secure encrypted voice calls, IMs and data
- Fully integrated SIP softphone with all call controls in one interface to make calls over any data channel, whether WiFi or cellular
- Ability to monitor each call’s quality and seamlessly switch between networks if call quality is diminished, or to reconnect if calls are dropped
- Mobile Application Management allows administrators to centrally control access to features
Increase the productivity and power of your Wave IP system with optional add-on applications. These applications are ready to run with a simple license that can be dynamically launched at any time. You even receive a free, 30-day trial license to try each application before you buy.
Wave Business Continuity Service – Ensure voice and all of your system features and business-critical applications are protected from any system outage so you can remain fully operational in a failover situation.
Wave Call Classifier – Dramatically improve customer service with advanced call routing based on real-time lookup of caller data.
Wave Campaign Tracker – Eliminate the high cost of third-party tracking services by assigning direct-dial numbers to each of your marketing campaigns for real-time results and reporting.
Wave Contact Center & Reporter – Maximize customer satisfaction and agent performance with enterprise-level contact center features, including automatic queue callback option to better manage peak call times.
Wave Fax Manager – Seamlessly integrate with any mail server via SMTP to receive, forward and save faxes as email attachments without requiring any third-party fax gateways or devices.
Wave Live Image – During scheduled or unscheduled downtime, restore your Wave IP system to its last known “good” state in a matter of minutes.
WaveNet – Connect multiple sites and users over IP/SIP networks and simplify administration of user data, dial plans, voice mail and system features in minutes.
Simplified System Management, Networking and Updates
As a cloud-connected platform, Wave IP receives constant updates from Vertical so your software is always up to date. Embedded in every Wave IP is Wave Global Administrator, an intuitive Web-based management tool for easy system setup and administration. Global Administrator and optional Global Manager and
Global Reporter applications make it easy to:
- Set up and manage your entire system on-site or remotely
- Make moves, adds and changes in minutes
- Perform diagnostics on a single system or across entire network
- Manage licensing and system-wide notifications/alerts
- Track, schedule and automate routine backups and software upgrades
- Collect and analyze call details for global and drill-down reporting
Vertical Wave IP appliances feature the latest solid state drive (SSD) technology and scale easily to provide exceptional expansion capabilities for single or multisite organizations with up to thousands of users. Your investment is protected as your company grows, with robust voice gateway capabilities that let you migrate to the latest IP communications services on your own timeline. The Wave IP supports traditional voice trunk interfaces, including analog trunks, T1 and PRI-ISDN, as well as SIP trunking services for maximum flexibility