Major New Features/Enhancements 
- ViewPoint Mobile 2.0 with New Embedded SIP Softphone
- New Custom Personal Statuses Feature
- New Contact Center Queue Callback Option
- New Custom CID for Improved Emergency Call Handling
- Enhanced Edge 5000i IP Phone Functionality for Gigabit & 4-Button Phone
- Support for New Polycom Soundstation & Spectralink 8400 Wireless IP Phones
ViewPoint Mobile 2.0
Complete mobility solution at no additional cost
- Free mobile app for all users
- No additional system licensing
- Virtual Machine VPserver included for secure calls
New integrated SIP softphone
- Make calls over data, voice, or cell data
- All call controls in one interface
Reliable call quality
- Network monitor shows each call's quality
- Seamlessly switch between networks for optimum call quality
- Automatic reconnect if call drops
- Prompts let all call parties know that reconnect is occurring
Guaranteed, transparent security
- All voice calls, IMs & data fully encrypted
- Mobile client controlled through centralized application management
Custom Personal Statuses
- Easily create additional, customized Personal Statuses for both
- ViewPoint desktop & ViewPoint Mobile applications
- Works across entire Wave network (with v4.5)
Emergency Call Handling
- Remote phones can now reach the right 911 call center by sending custom emergency Caller ID information to local carrier to reroute the call
- Ability to send emergency alerts via phone or email to multiple recipients, locations
- Set emergency number as programmable button feature
- Ideal for large campus environments
- Simple, cost-effective emergency alert solution for satellite/remote
- locations (no need for separate emergency phone line)
Contact Center Queue Callbacks
- New menu option available in queues for customers & agents to initiate automatic callbacks
- Features special handling options for callbacks & unique callback reporting capabilities
- Eliminate cost of phone lines needed only for peak traffic
- Increase staffing efficiency with better call load distribution
- Reduce call wait times & improve customer service
- Better manage peak call times
Enhanced Functionality for Edge 5000i Gigabit & 4-Button Phones
- Comparable feature set with existing digital phones for more choices, easy transition from digital to IP phones
- New Call Record button
- Enhanced DSS/BLF
- Works with Extension Pickup
- Works with all star (*) commands
- Direct one-touch access to key functions (e.g., Call Record, Night Answer, Break-In, etc.)
- Can still be programmed/accessed through ViewPoint
- 5000i Executive large LCD model now supports custom button labels
