Seeing more Covid-19 closures daily please keep in mind you have several remote employees “work from home” options available with Wave:
Working normally from home with a business desk phone - Vertical 9800 Series IP Phones and IP5000i GB SIP Phones via SIP
- If you are already using IP phones at your office these can be taken home by the employee
- Requirements:
- An OpenVPN at your office (no cost for the OpenVPN software)
- A machine to run OpenVPN on
- A phone connected on a WIRED connection at the home
- If ViewPoint control will require
- accessing their PC at the office using a free app such as Aeroadmin or Microsoft’s RDP
- access to Viewpoint via RDP or Citrix server
Working normally from home with a Non-Vertical SIP Phone
- If you are already using IP phones at your office these can be taken home by the employee
- Requirements:
- A hardware/device VPN connection to your office at the home
- Phone connected on a WIRED connection at the home
- If Viewpoint control will require
- accessing their PC at the office using a free app such as Aeroadmin or Microsoft’s RDP
- access to Viewpoint via RDP or Citrix server
Working from home using the Wave ViewPoint Desktop Softphone
- If you already have a phone assigned in the office, you can also use the Wave ViewPoint Desktop Secondary Softphone
- Requirements:
- A computer at home on a WIRED connection
- A software VPN to the office – no ports blocked
- ViewPoint program installed
- A microphone and speakers – recommendation of a combination headset
- Broadband Internet connection
Working from home using a cell phone and ViewPoint Mobile
- To use a cell phone with ViewPoint Mobile Softphone
- Requirements:
- An OpenVPN at your office (no cost for the OpenVPN software)
- A machine to run OpenVPN on
- NAT ViewPoint Mobile port on a firewall
- ViewPoint Mobile application installed
- To use a cell phone with ViewPoint Mobile calling cellular number
- Requirements:
- ViewPoint Mobile application installed
- NAT ViewPoint Mobile port on firewall
- Tandem calling enabled
Working from home using a landline/cell phone
- To use external call forwarding on Wave without ViewPoint
- Requirements:
- Tandem calling enabled
- Permission to forward to an external number
- Ability to log into a user account to change call forwarding
- To use external call forwarding on Wave with call control
- Requirements:
- Tandem calling enabled
- Permission to forward to an external number
- ViewPoint control will require
- accessing their PC at the office using a free app such as Aeroadmin or Microsoft’s RDP
- access to Viewpoint via RDP or Citrix server