Wave IP Online Blog

Vertical Wave IP unified communications systems come complete with the most business-boosting applications on a single server.

Seeing more Covid-19 closures daily please keep in mind you have several remote employees “work from home” options available with Wave:

Working normally from home with a business desk phone - Vertical 9800 Series IP Phones and IP5000i GB SIP Phones via SIP

  • If you are already using IP phones at your office these can be taken home by the employee
    • Requirements:
    • An OpenVPN at your office (no cost for the OpenVPN software)
    • A machine to run OpenVPN on
    • A phone connected on a WIRED connection at the home
    • If ViewPoint control will require
      • accessing their PC at the office using a free app such as Aeroadmin or Microsoft’s RDP
      • access to Viewpoint via RDP or Citrix server

Working normally from home with a Non-Vertical SIP Phone

  • If you are already using IP phones at your office these can be taken home by the employee
    • Requirements:
    • A hardware/device VPN connection to your office at the home
    • Phone connected on a WIRED connection at the home
    • If Viewpoint control will require
      • accessing their PC at the office using a free app such as Aeroadmin or Microsoft’s RDP
      • access to Viewpoint via RDP or Citrix server

Working from home using the Wave ViewPoint Desktop Softphone

  • If you already have a phone assigned in the office, you can also use the Wave ViewPoint Desktop Secondary Softphone
    • Requirements:
    • A computer at home on a WIRED connection
    • A software VPN to the office – no ports blocked
    • ViewPoint program installed
    • A microphone and speakers – recommendation of a combination headset
    • Broadband Internet connection

Working from home using a cell phone and ViewPoint Mobile

  • To use a cell phone with ViewPoint Mobile Softphone
    • Requirements:
    • An OpenVPN at your office  (no cost for the OpenVPN software)
    • A machine to run OpenVPN on
    • NAT ViewPoint Mobile port on a firewall
    • ViewPoint Mobile application installed
  • To use a cell phone with ViewPoint Mobile calling cellular number
    • Requirements:
    • ViewPoint Mobile application installed
    • NAT ViewPoint Mobile port on firewall
    • Tandem calling enabled

Working from home using a landline/cell phone

  • To use external call forwarding on Wave without ViewPoint
    • Requirements:
    • Tandem calling enabled
  • Permission to forward to an external number
  • Ability to log into a user account to change call forwarding
  • To use external call forwarding on Wave with call control
    • Requirements:
    • Tandem calling enabled
    • Permission to forward to an external number
    • ViewPoint control will require
      • accessing their PC at the office using a free app such as Aeroadmin or Microsoft’s RDP
      • access to Viewpoint via RDP or Citrix server

Call or Contact Us today for more information and to schedule a demonstration.

callcenter
  • Screen Pop customer information from CRM applications and databases presenting caller info to your agents faster
  • Automate outbound dialing from lists
  • Queue Chat from your websites to agents for quick response to customer needs
  • Offer chat proactively to customers browsing your websites
  • Contact customers via SMS messaging improving your ability to reach them
  • Queue email requests to agents for quicker follow-up
  • Real-Time metrics on call center performance

Contact us today for more information and to schedule a demonstration.

Wave 7 is coming soon!

Stay tuned for more information!

Wave 7 will be moving Wave to a Windows 2016 server-based telephony platform as Microsoft will complete the retirement of Windows 2008 server across all platforms early next year.

Wave 7 has been in Beta release for some time now, and we are awaiting the final release notification.  Once received we will provide information to everyone on requirements and pricing.

We are in contact with Vertical daily to provide you this final product information as soon as it’s available.

 

iphoneHow do you keep everyone connected, on target and on task while they’re on the move? The key to productive mobile employees isn’t the device they use. It’s access. Immediate access to co-workers, customers, decision makers, information. Access to all the communications functionality and features you use in the office, even when you’re not – all at your fingertips.

Wave ViewPoint Mobile includes an extensive array of built-in, advanced communications applications like presence and call management, secure instant messaging, visual voice mail and call recording that you pay a premium for with other systems – all included. No extra hardware or software needed. And now true mobility. At no extra cost.

A whole new ViewPoint on mobility

Wave ViewPoint Mobile – the only mobility application that comes standard – delivers Wave's full suite of advanced integrated applications anywhere you need to be. With ViewPoint Mobile you can:

  • Update your status from anywhere
  • Check availability of co-workers
  • Access personal contacts via ViewPoint
  • Send secure IMs
  • Have a single contact number
  • Tap to talk, transfer or put calls on hold
  • Check voice mail
  • Take notes on and record calls

Download Brochures Here

 

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Wave IP Online

Your First Stop For All Things Wave and Vertical. Providing Complete Call Center and VOIP Solutions.
 
(770) 426-0051 Local
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Wave IP Online

2010 Wave IP 2500 Online - Business Phone System with "Applications Inside"
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Your First Stop For All Things Wave and Vertical. Providing Complete Call Center and VOIP Solutions. Easy Online Ordering.
(770) 426-0051
24/7 Support - Call Us Today!!
A Vertical Diamond Partner
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