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Applications Inside™

Add, extend or build your own Voice Applications 

A single solution for IP telephony, unified communications, call recording, contact center, IVR, networking, remote management, reporting and more. One server to - deploy, manage, administer, and power - means dramatically lower ongoing costs of ownership and support for your enterprise voice infrastructure.

Vertical Wave™ IP 2500 Business Phone System: The Only One with Applications Inside™

Unlike solutions that offer support for adding IP applications at a later date, but which require additional servers and other components — not to mention long deployment schedules and business disruption — Wave is unique in its Applications Inside™ architecture. Wave’s portfolio of embedded applications is included “in the box” with every Wave IP 2500 system. You choose what you need, when you need it.

Base Applications
Base applications, such as Auto Attendant, Call Recording and Unified Messaging, are included at no extra cost. Wave ViewPoint™, the award-winning desktop communications tool, is included for all users, providing control over every aspect of every call on both the PC desktop and the telephone.

  • ViewPoint Desktop Call Management ViewPoint is the intuitive call handling software that makes it easy to place and transfer calls and manage contacts with drag-and-drop simplicity. ViewPoint imports contacts from your Microsoft Outlook directory, making it easy to search for phone numbers. Make and share notes about a particular call, and bookmark sections of a voicemail message to identify critical parts of a call.
  • Visual Voicemail View and manage your voicemail messages using ViewPoint. Wave Voicemail supports up to 10,000 mailboxes.
  • Unified Messaging Let users manage email and voicemail messages through a single desktop interface such as Outlook.
  • Presence Management Using ViewPoint, check the availability of everyone using Wave. Confirm if a colleague is at a meeting, traveling or available by phone before initiating a call or conference or forwarding a call to that individual.
  • Call Recording Record all calls, calls on demand, or on a customized schedule with a single mouse click to confirm customer orders, support compliance efforts and facilitate training and coaching.
  • Auto Attendant Provide a professional call experience by directing prospects, customers and business partners to the right person or department, without the intervention or cost of an operator.
  • Wave Global Administrator™ This intuitive, Web-based management tool makes it easy to set up the system, handle moves, adds and changes, and administer applications licenses. Global Administrator includes robust diagnostic and monitoring capabilities.

Applications Inside
 Wave ViewPoint makes it easy to plact, transfer and manage calls from your desktop.

Add-On Applications

Optional add-on applications are pre-installed and ready-to-run. They can be licensed and dynamically launched at any time. The free 30-day trial license lets you try each application before you buy.

Wave Contact Center™ Optimized for any business unit that interacts with customers such as technical support, inside sales, and customer service. Wave Contact center agents can be located wherever there is an Internet connection — at headquarters, in a branch office, or at home. Agents use the same ViewPoint application with which they are already familiar. Administrators maximize customer satisfaction and agent performance with enterprise-level contact routing and queuing. Advanced monitoring and reporting on virtually any aspect of
contact center operations are included.

  • Wave Conference Manager™ Provides complete “meet me” conferencing support for up to 60 parties, plus unlimited “listen only” conferencing, without the added costs of a third-party conference service provider. Users can also create multi-party conferences on the fly
    using ViewPoint.
  • Wave Fax Manager™ An integrated fax server supports inbound and outbound faxing.
  • Wave Voice Server™ This fully-integrated voice application server enables you
    to develop and deploy customer-friendly business-enhancing, self-service applications. As business needs evolve, use Wave Voice Server to create your own library of value-added speech-enabled applications.


Management Tools

Wave Global Administrator, included with Wave, provides a broad range of management and diagnostic capabilities. If your employees are distributed among multiple locations, or if you require multi-site reporting for your organization, you may consider these optional Wave management tools.

  • Wave Global Manager™ This powerful Web-based multi-site management tool complements Wave Global Administrator by allowing you to track, schedule and automate routine system maintenance tasks, such as backups and software upgrades.
  • Wave Global Reporter™ Automates the collection and analysis of call detail information for a single system or across a network of systems at multiple locations. For these multi-site deployments, Wave Global Reporter automatically consolidates call records and applications-level data from each site, accessible through both global views and drill-down reporting.

Voice Applications: Intuitive award-winning call handling software that makes it easy to place and transfer calls and manage contacts with drag-and-drop simplicity. ViewPoint imports contacts from your Microsoft ® Outlook directory, making it easy to search for phone numbers. Make and share notes about a particular call, and bookmark sections of a voicemail message to identify critical parts of a call. 

Visual Voicemail: View and manage your voicemail messages using ViewPoint. Wave Voicemail supports up to 1,000 mailboxes  

Unified Messaging: Lets users manage email and voicemail messages through a single desktop interface such as Microsoft Outlook. 

Presence Management: Confirm if a colleague is at a meeting, traveling or available by phone before initiating a call, conference or forwarding a call to that individual .

Call Recording: Record all calls, calls on demand, or on a customized schedule to confirm customer orders, support compliance efforts and facilitate training and coaching. 

Auto Attendant: Provide a professional call experience by directing prospects, customers and business partners to the right person or department, without the intervention or cost of an operator. 

Wave Global Administrator: Intuitive Web-based management tool enabling easy system setup and administration, including diagnostic and monitoring capabilities.  

Wave Client API: Integrate ViewPoint with 3rd party enterprise applications - CRM, billing, hospitality, pharmacy software suites and more. Anything you can do in ViewPoint you can do in your enterprise application by utilizing this comprehensive and easy to use API.Wave Call Classifier: Automatically profiles and routes calls based on caller data. Highly configurable and customizable, Wave Call Classifier enables a business to dramatically improve customer service with advanced call routing based on real-time lookup of customer data. 

 Wave Contact Center & Reporter: Optimized for any business unit that interacts with customers such as technical support, inside sales and customer service. Wave Contact Center agents can be located wherever there is an Internet connection. Agents use the same ViewPoint application. Administrators maximize customer satisfaction and agent performance with enterprise-level contact routing and queuing. Advanced monitoring and reporting on virtually any aspect of contact center operations are included.  

Wave Voice Server: A Voice XML IVR platform offering in-bound and outbound dialing capabilities, Wave Voice Server enables you to develop and deploy customer-friendly business-enhancing, self-service applications. As business needs evolve, use Wave Voice Server to create your own library of value-added voice-enabled applications.

WaveNet: Connect and collaborate across all your sites. WaveNet is an innovative peer-to-peer networking solution that enables a business to transparently network all sites and employees over an IP network.  

Wave Client API: Utilize Wave's .NET API to extend any Unified Communications or application feature to your business application CRM, billing, service management solutions. Wave IP offers a number or pre-built connectors and integrations to hook into your existing enterprise application infrastructure.Auto Attendant: Provide a professional call experience by directing prospects, customers and business partners to the right person or department, without the intervention or cost of an operator. 

Wave Global Administrator: Intuitive Web-based management tool enabling easy system setup and administration, including diagnostic and monitoring capabilities. 

Wave Client API: Integrate ViewPoint with 3rd party enterprise applications - CRM, billing, hospitality, pharmacy software suites and more. Anything you can do in ViewPoint you can do in your enterprise application by utilizing this comprehensive and easy to use API.

Desktop Integration Increases Your Productivity 

Manage Your Voicemail Visually through a simple, intuitive interface, letting you prioritize your messages at a glance. Listen to the most pressing voicemail first and add notes easily. Bookmark important sections of the message, such as an order or phone number, enabling rapid retrieval of vital information. Notes are included in forwarded messages for easy reference.

Enhance Customer and Partner Loyalty & Retention
- ViewPoint enhances your relationship with customers and partners by boosting your responsiveness. For example, your most important clients may not know they have been designated as a VIP caller, but they will be aware that their calls are answered with a personalized response and always returned within a few minutes.

Support Compliance & Training
with Call Recording - Call Recording is a powerful tool supporting vital business functions like compliance, training, performance reviews and customer service. To record an outbound or inbound call, simply click the record button on the toolbar or have the system record calls automatically.

Treat Each Caller with a Personal Touch
- Create multiple voice greetings and set up custom routing rules through an intuitive GUI interface to define how each caller is handled, including VIP treatment, creating a custom experience for callers.

Take ViewPoint Features With You
- In an organization whose mobile employees have multiple phone lines, "follow-me" call forwarding ensures that an employee is always reachable - on any specified line - and always has access to the full range of Wave features. Customers only need to know one phone number for a given employee in order to reach that individual anywhere in the world.

Wave IP integrates desktop and enterprise applications with voice communications in a streamlined system that is easy to deploy.

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