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Wave 4.5 Released

Major New Features/Enhancements waveipserver

  • ViewPoint Mobile 2.0 with New Embedded SIP Softphone
  • New Custom Personal Statuses Feature
  • New Contact Center Queue Callback Option
  • New Custom CID for Improved Emergency Call Handling
  • Enhanced Edge 5000i IP Phone Functionality for Gigabit & 4-Button Phone
  • Support for New Polycom Soundstation & Spectralink 8400 Wireless IP Phones

ViewPoint Mobile 2.0

Complete mobility solution at no additional cost

  • Free mobile app for all users
  • No additional system licensing
  • Virtual Machine VPserver included for secure calls

New integrated SIP softphone

  • Make calls over data, voice, or cell data
  • All call controls in one interface

Reliable call quality

  • Network monitor shows each call's quality
  • Seamlessly switch between networks for optimum call quality
  • Automatic reconnect if call drops
  • Prompts let all call parties know that reconnect is occurring

Guaranteed, transparent security

  • All voice calls, IMs & data fully encrypted
  • Mobile client controlled through centralized application management

Custom Personal Statuses

  • Easily create additional, customized Personal Statuses for both
  • ViewPoint desktop & ViewPoint Mobile applications
  • Works across entire Wave network (with v4.5)

Emergency Call Handling

  • Remote phones can now reach the right 911 call center by sending custom emergency Caller ID information to local carrier to reroute the call
  • Ability to send emergency alerts via phone or email to multiple recipients, locations
  • Set emergency number as programmable button feature
  • Ideal for large campus environments
  • Simple, cost-effective emergency alert solution for satellite/remote
  • locations (no need for separate emergency phone line)

Contact Center Queue Callbacks

  • New menu option available in queues for customers & agents to initiate automatic callbacks
  • Features special handling options for callbacks & unique callback reporting capabilities
  • Eliminate cost of phone lines needed only for peak traffic
  • Increase staffing efficiency with better call load distribution
  • Reduce call wait times & improve customer service
  • Better manage peak call times

Enhanced Functionality for Edge 5000i Gigabit & 4-Button Phones

  • Comparable feature set with existing digital phones for more choices, easy transition from digital to IP phones
  • New Call Record button
  • Enhanced DSS/BLF
  • Works with Extension Pickup
  • Works with all star (*) commands
  • Direct one-touch access to key functions (e.g., Call Record, Night Answer, Break-In, etc.)
  • Can still be programmed/accessed through ViewPoint
  • 5000i Executive large LCD model now supports custom button labels

Call Today for Pricing


Wave IP Online

Your First Stop For All Things Wave and Vertical. Providing Complete Call Center and VOIP Solutions. Easy Online Ordering.

(770) 426-0051 Local

(800) 967-1412 Toll Free

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